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Sure, you can't beat the location, but what made ours a great stay was how welcoming, knowledgeable and helpful the staff was, from the harbormaster right down to individual dockmasters. I'm used to more, shall we say, stand-offish behaviour from locals (we're from Maine); I mentioned that to the dockmaster and he said, "We're in the hospitality business." You have to keep your head up when coming in or going out, as it is right on the other side of the ferry dock, and there are several other commercial tour operators on adjacent slips, so there's a lot of large vessel traffic. The channel from the inner harbour to Lewis Bay is narrow, so timing and awareness are paramount.