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Worst Marina experience ever. We arrived at approximately 2:30. We left our previous port early so we could get some time in at Muskegon. We started
hailing the Marina on channel 9 numerous times, but got no reply. We called the Marina by phone several times but only got voicemail. After about 25 to 30 minutes we tried to approach the fuel dock. It was busy. Two young men were helping one boat with an attractive passenger fuel. Another fellow was working the forklist. We were set up for a starboard side tie at the fuel dock to see what the problem was. As approached I wanted to know why no one answered the radio or phone. They told me they were too busy. They sent us off to a slip. In the rush, my crew mistied a a fender line and the fender fell off and got eaten by a prop. As we pulled into the assigned slip, I was told not to get settled because someone put us in a too small slip. So now we ventured to our 3rd dockage. They caught our lines, I told them I got it from there. After we were settled in, I went to the office to get a key fob and ask some questions. No one was around. Not even on the fuel dock. The guy on the forklift finally came over and helped me out. Apparently the office person was missing. By now it was almost 5 on a Sunday. Over 2 hours to get docked and checked in. Anything outside the Marina was now closing soon. So I booked a Safe Harbor Marina knowing I was paying a premium (about 50% over my previous nights stay). I expected the service that comes with that though. I don't think any of the people I came in contact with were over 29. I think the employees did their best but were not equipped to deal with the load. One of them did say he was going to get me reimbursed for the fender, but I haven't heard from anyone yet. Management I feel is to blame here. Someone in charge needed to be there on the busiest day of the week. I don't think I'll be using Safe Harbor marinas anytime soon again. I've traveled about 4000 miles this year on my boat and this was the worst