Report Review
Generally positive. Difficult weekend with difficult people on occasion.
Appreciated assistance getting tied to dock. Initial tie-up was unacceptable but I take responsibility for that because I did not express concerns clearly.
Recommendations:
1) Get power pedestals repaired. The city needs to step up and protect their investment.
2) Provide additional training to security staff in de-escalation techniques. Ugly and difficult but unnecessary encounters were observed.
3) Revise (replace) system for entering dock area. Current process is cumbersome and essentially ineffective.