Report Review
Our first impression of the marina was very positive based on the help we got from Troy. He explained slip space was quite full but he would put us on a waiting list. He called at the end of the day and offered the only remaining space by the fuel dock. We were so grateful to get a slip after a long grueling 10 hour day and it was cold and we have a dog that needed to be walked. This is a dock member who understands the needs of a boater and does what he can to help. This was excellent customer service.
On the other hand the morning dock hand didn’t care about our needs, chastised us for being on the docks and wanted us moved. She showed no care or compassion for our situation. She told us we were first on the waitlist, we moved to a mooring and waited for a call. Interestingly, she moved someone else into a slip and never called us. It appears she’s about power and control and showed us, she had the power. She clearly does not understand customer service and has lost a customer for the marina. Sadly, there was a younger woman modeling for her, so now there are two unsuited dockhands as the face of Safe Harbor, Beaufort.
We are not rude and don’t accept being treated rudely.