First let me say, it was our first visit since the new owners took over. It is a beautiful marina; great docks and facilities.
I do have to say however, that aside from my telephone interaction, which was very friendly and accommodating, the staff came across as distant and unfriendly. Not rude per se but awkward when expecting eye contact or a hello.
Comparing this customer service approach to Nantucket, Wentworth by the Sea or Chicks Marina, all higher end destinations illustrates the difference in atmosphere.
Also, after scheduling a pump out and being “ first on the list”, it did not happen.
I mean these comments to be constructive. Looking forward to visiting again but hope to see a more welcoming and positive staff.