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At first, I would have been inclined to rate it lower. I thought we booked a floating dock mooring at the protected top of the harbor, but was told we didn't fit there and were assigned to a mooring ball at the harbor entrance. Zero protection. Waked all day long. No one answered our hail upon arrival. When I called the office, I was transferred three times and first assigned an occupied mooring, then someone called back and straightened it all out, after we roamed for 20 minutes. He was very helpful.