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When we arrived, another boat was occupying the mooring ball we had reserved. The staff was great and suggested we find another buoy then simply advise them as to the one we chose. My previous review, which is still here following this one, mentioned that no mooring lines are attached to the buoys. It would be really nice if the water taxis could add a quick stop along their routes to tie a mooring line for incoming boaters. Previous review: This is the second time we've moored at Monroe, both times there was no line connected to the buoy/can. This makes it extremely difficult to tie off. It was very windy and impossible to hold the boat in place with a boat hook. Luckily someone in a kayak caught the bowline and tied it to the buoy for us. I've been boating for 42 years in case you think this is some kind of amateur complaining.