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abeulug

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We had another great stay at Dana Point. Definitely remains a favorite destination with a great marina, restaurants and bike paths in the region. I am updating my previous review to 5 stars (from 2 stars) for the following reasons. 1. Since my original review, the staff of the marina has been absolute joy to deal with. They have accommodated my every wish. on multiple reservations. They also respond quickly on "chats". They have assigned me to a perfect size slip every-time since. 2. Dana Point remains an excellent destination marina with excellent restaurants, facilities and people. We enjoyed our time there so much we overstayed our scheduled time on our last visit. Thanks to Uber/Lyft or the biking trails there is so much to do within a short ride. 3. The Dockwa system, app and the keycode system work very well. 4. Using the promotional coupons keep slip costs more affordable. We adopted the tradition of spending two nights at the marina for one of the Christmas boat parade week ends and highly recommend you reserve your slip before they sell out. ------------- Old Review: ------------- Arrived to find out the assigned slip (#3) was too short. 30ft slip for a 33 foot boat. Had to dock in an alternate slip (#7) and contact the marina. After 5-10 mins on the phone and following messages through the dockwa system, the alternate slip was approved. Some of the messages from dockwa seemed to suggest I requested a 30 ft slip and should have requested a 40 ft slip. This is not the case. I did not request a size slip. I entered my boat parameters (length, breadth etc.) into the system and it should pick the proper size slip. In any case, I have docked at the DP marina many times before without any of these problems. Not really pleased this time. Not to mention that the price seemed to have taken a jump. I found the numeric key code replacing the old key system an improvement. It worked as expected. Hope going forward the slip assignment logic will be improved so we don't have these issues.

Marina Response:
Thank you for taking the time to update your review. We truly appreciate you giving us a second chance. I appreciate your detailed review. We look forward to welcoming you back soon! Kelly Rinderknecht, General Manager
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