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christopherb

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I was unable to make the trip due to work. I called the manager of the Caribe and explained that I wouldn't be able to make my trip due to work obligations and asked for the reservation to be canceled and the monies to be refunded. I was told that company policy is no refunds for cancellations. _______________________________________________________________ Following the post above I was contacted by the Manager. We spoke via email as to a resolution which included an exception to the cancellation rule in this instance as well as a sincere apology. Chris, thank you very much for extending the rule exception. I will absolutely be back in the future.

Marina Response:
Hi Mr. Blanchard, I am sorry about the situation that you have experienced. While it is not normal for us to disregard our cancellation policy regardless of season, I am going to review the situation to see if we can resolve the issue. We appreciate your feedback and will be reaching out to you. Sincerely, Chris
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