We have stayed at Champlin’s Marina many many times….it has always been our favorite summer destination. This last visit left us disappointed. We knew that the resort was under new ownership and that renovations had been made. However, it just seemed as though Champlin’s was not yet prepared for the season and if that was stated on their website, we would have at least been given a heads up. They no longer have; a sit down restaurant (which was so convenient and served amazing dishes and drinks), playground, arcade, bikes/paddle board/moped rentals, laundry service, and the new ice cream shop was not yet open. Basically, everything that made the resort fantastic is gone. The positives; the cafe workers are friendly, Bailey the dock hand is on top of everything, the landscaping looks phenomenal, the renovations look clean and modern but still needs attention to many areas.
One more thing to add, I had a medical emergency and I received assistance on my boat in a matter of 5 minutes. So thank you very very much for the quick medical attention.
We truly hope that Champlin’s takes all of these reviews into consideration, because changes for the better can always be made.
Unfortunately, we will not be returning to Champlin’s anytime soon. It’s time to try the other Marinas that Block Island offers.
Ciabella - thank you for your review and for being our guest here at Champlin's. We are very glad that you enjoyed and were pleased with our team and their efforts and service and can assure you that that standard of service will always be the mainstay of our hospitality approach. We do appreciate your review and will certainly take your concerns into consideration and where possible implementation. As you might have known, we have only just begun our upgrades and changes here at Champlin's and as a consequence will be able to address a number of the amenities you have mentioned as we continue our transition. Our ice cream shop - The Sugar Shack - is now open seven days per week from noon to 8PM. We have now also been able to grow our team enough to reopen our waterfront dining option at the Galley House every weekend from 5:30PM to 9:00PM. We are still working to bring bicycle rentals and passive water sport rentals into our experience this season. Delivery times and team capacity are still affecting both of these this year but we are confident of their inclusion within next season's experience. Laundry service this year has also been affected by delivery and supply times but is part of this winter's renovation plan and a brand new 24-Hour, self-serve laundry facility will be available to our guests next year. As you might have seen, we have added a myriad of children's games and activities on our new event lawn and will continue to add more of these wholesome, family-focused, activities. One of our favorites to come for children is the construction of a small fishing pier in our beautiful fresh water pond which we will stock with fish so kids can fish there and for squid on the docks. We also hope the addition of resort wide WiFi added some access to entertainment for young and old alike on their tablets and mobile devices. Again - we do thank you for being our guest here at Champlin's and would very much like to have you back as our guests again.
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