no one contacted us to advise what dock to be in, they closed prior to our arrival (6pm) - the phone they listed for emergency or after hours went to voice mail. No Ice-no fuel.
it was a beautiful marina, nice people, only reason they got a 3 was because at least they discounted our stay because of lack of contact.
I am sorry you had a bad experience here at CenterPointe. We do our best to make each experience great. Unfortunately, there was miscommunication between the staff and you. You were arriving after our normal closing time of 6 P.M., an email with your slip assignment should have been sent and it was not. I did as you referenced, give a 50% discount to attempt to make this right. As for the ice machine, due to Covid-19, we made the decision to keep it closed this season as our ice machine is self serve. We want to protect our customers as well as employees and since everyone puts their hand directly inside, we thought best to leave it closed this year. We do not offer fuel at our marina unfortunately. Prior to reservations, our website list the amenities to be as open about this as possible. We do however try and tell you where the closest fuel dock is. I wanted to explain and answer the complaints for better understanding. We hope that you have a terrific boating season and again apologize for the inconvenience.
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