Convenient location, knowledgable and efficient dock hands, cement floating docks are all a plus. Since I'm a smaller vessel, the bath, shower room condition is in terrible. Pleanty big, but no hooks for clothes, no mirrors, nothing to hold soap/shampoo in the shower. Only the floor. Only one ladies shower, only one of two mens shower functional. A small investement and common sense will improve them tremendously. You need to benchmark Southport Marina (less) and Osprey Marina (1/2 the money) to learn what the customer need. The biggest nail in the coffin is the mandatory use of Dockwa. My first and last time once reading the cancellation and billing policy.