Would give zero stars if available. We keep our 21 foot Grady White in dry storage over the summer each year and have annual engine work done here, over $1000. On picking up the boat this year, the engine power tilt trim, working fine upon storage, was dead as we found out on the way home. The mechanic, John, refused to acknowledge and told us to get a tow back to the marina, although we were just a 15 minute car ride away.
The boat had been improperly stored and ruined the power tilt trim and this cost $1200 to repair.
He was nasty and arrogant. After years of storing the boat and tens of thousands of dollars, one might have expected a bit more.
Sir, that’s not exactly what happened. You are a good customer and you have stored your boat with us for the summer months for several years. You typically drop the boat off in late spring and pick it up in early fall. We store the boat inside our dry storage building over the summers while you travel to your home up north.
In 2020, you stored your boat with us for several months and picked it up just before Labor Day. You took it home. A few days later you called us on Labor Day weekend to say you had a problem with the engine. Now, we have not worked on your engine. All we did was store your boat on a rack over the summer while you were out of town.
When you called us on Labor Day weekend and said do had a problem, we asked you to bring the boat in and we would take a look at it to try to help you. You said you could not. We asked you if you could have it towed over to us so we could look at it and try to help you. You said you could not. We told you we could not send a person to your house on Labor Day weekend to try to solve your problem. You contacted another repair facility and they came out to fix your boat.
I’m glad they were able to take care of the problem. However, we did not cause the problem. All we did was store your boat for several months as we have done every summer, year after year. I’m sorry we were not able to drop everything on a holiday weekend and come to your house to fix your boat, I know this upset you and we discussed it on the telephone afterward. Again, I apologize we were not able to service your need on a holiday weekend at your house.
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