Visit to Diamond Edge Marina.
Dining is only available Wednesday thru Saturday. The Marina phone number is not answered on arrival.
Upon arrival the dock crew was slow to respond. After a significant time I selected an open dock space. Then was ask to move to an untenable inside dock for my style of boat and its capabilities.
I saw no Marina office or support amenities, shower or lounge for the crew. Several contacts with one staff employee seem limited to one individual on a weekday July3.
The WI-FI was sporadic or not available.
The Resturant’s are very small, exclusive for most sailing crew, reservations difficult.
The Portland Ferry while convenient. Close Portland parking was expensive for overnight.
Regards,
Harold
Hi Harold, we're sorry to hear about your experience. I would like to address all of your concerns regarding the marina. You will find that many of the answers you're looking for are included in our pre-arrival emails.
- Restaurant hours for the Diamond's Edge and Crown Jewel are clearly labeled on their websites.
- We are currently working to restore our marina's landline telephone. We apologize for this inconvenience. The best way to reach our dockmasters is always VHF Channel 09.
- As explicitly mentioned in our pre-arrival emails, all incoming boaters are asked to hail the dockmaster on VHF Channel 09. We did not receive a transmission from you which explains the delayed response.
- The dock space you chose was intended for boats much larger than yours, this is why we asked you to move to a more fitting slip. After explaining that you did not feel comfortable doing that, we still accomodated you in the large slip at no extra charge.
- The marina office/dock house is hard to miss as it's at the top of the ramp.
- If you check your pre-arrival communications, you will see that we do in fact provide showers and bathrooms for overnight guests. Our dockmasters would have happily shown you to the showers if you had asked.
- Our busiest and most staffed days are Friday, Saturday and Sunday. Weekdays we have one Dockmaster on duty from 9:00-18:30.
- Our WiFi is a new addition to the marina as of this summer so we are still working out some kinks.
- The restaurants in Diamond Cove are both renowned destinations, therefor reservations are highly recommended. Both the Diamond's Edge and Crown Jewel offer takeout options as well.
- Diamond's Edge Marina Team
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After a hiatus from sailing and I planned to return to the sea with a Catalina I purchased. KPYY in the back channel accepted my reservation request for several days of mooring. However, while I had checked out my outboard motors for the small sail boat and dinghy; after launching the 25 footer in the Piscataquis river far upstream from the KPYY mooring site both engines failed. Lucky for me KPYY has a service location in Elliot Maine a few 100 yards form my launch point. Dave at the Elliot KPYY extended the courtesies of a short tow to his service dock where I restored my engine.
I made my way to my Kittery KPYY, mooring. I found it to be a quiet accommodating location. There I found on shore crew accommodations well provisioned with ice, showers and convenient bicycle transportation.
I have stayed at several marina and rate KPYY at step above all.
Harold
Harold, thank you for taking the time to write such a nice review, we appreciate your feedback. I hope you're able to get out on the water as much as possible before it gets cold again. Let us know if you need any help with the boat! Jason Tittle, Dockmaster
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