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jacke

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Cove MooringsAug 20, 2019

Worst marina encountered. Made reservation via Dockwa and when we arrived could not raise them on VHF. No phone number listed but a Google search provided one. Person answered but sail mooring field was her daughter’s responsibility. She did provide a phone number. Called number and her daughter gave us a float assignment. (These are moored docks that tie up a vessel on each side.) “Our” float had a sailboat on one side and his dingy moored to our side. Impossible to dock without interfering with dingy. Were told that she would try to contact owner but it appeared to be no one aboard. She told us we would have to wait until the owner returned. This timing did not work for us and we requested another dock or a cancellation. She hung up on us. We have submitted a claim via Dock.wa but no refund so far. This experience is a direct opposite to all of our previous Dock.wa bookings.

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The Harbourmaster was exceptional. Very well organized and responsive. Moorings are well spaced with solid ground tackle. The only negative was the Old Port launch service (separate company). We were twice told to board launches then kicked off because of launch previous commitments??

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This Marina has an excellent, well spaced mooring field and an attentive launch service that runs until a 2245 return to mooring. Excellent Jamestown restaurants and shops close by to the launch dock. Much quicker than Newport yet there is a Jamestown to Newport Ferry available to access the Newport restaurants. Can be a bit rolly in a stiff south wind.

Marina Response:
Thank you for the four stars Jacke! We had a tremendous amount of boat traffic this weekend with the festival going on in Newport. We hope you will stay with us again and give it another go.
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We travel in our boat a lot and this Marina is the best. It is a complete service marina with skilled tradesmen on site or available. The harbour is very well protected and the dockage is superb. Secure parking is available on site. Best of all are the staff who are a most professional team. Five stars are well deserved.

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