The "New" Monroe Harbor is an absolute joy. When I started boating to Chicago back in the 1980's, everyone I dealt with at Monroe Harbor was either rude, dismissive, or just plain unpleasant. So I stopped coming to Monroe Harbor. No longer. Everyone I dealt with - Harbormaster, tender boat captains, even the ice bag vendor - was courteous and friendly.
No complaints. Space was open for me at the appointed time. Dock hands were right there. A very pleasant experience. I wish someone would have thought of this 30 years ago, when I had my own boat and could come to Chicago several times in a summer.