kburkard

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Honestly a little disappointing! Women’s bathroom only had one working shower and sink, self pump out didn’t work, they no longer have a shuttle to town and due to the rain the manager didn’t want to test pool to open it.

Marina Response:
Hello Katie, we apologize immensely for not fulfilling your needs as a marina during your stay. You are 100% correct that the one woman’s room facility was not functional, which you will be pleased to hear is repaired and functioning. We would like to point out that there are several other bathrooms on the property that were operational. Just to clarify, we have a pump-out boat that our members and guests can schedule. We don’t offer a self pump-out station, so I am a little worried about where this information was gleaned. As far as a van shuttle service, this has not been offered for several seasons now, but we do apologize for any inconvenience this may have caused. We do apologize that you were unable to use the pool during your stay, but your health and safety mean a lot to us, and as you mentioned, due to the inclement weather, it was closed. We apologize, but I am sure you will understand that safety does take priority. Lastly, as you are not a member, we felt it was only right to refund your stay. We do hope we can make your stay more pleasurable next time.
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We love Essex island and staff are so friendly. However the boat next to us was partying till 1+ am and created a huge wake in the middle of the night. People several docks over came over to complain and there was almost a fight. Not to mention they were smoking off the swim platform and was blowing into my cabin. My kids loved the playground and pool

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Marina was clean and beautiful. Everyone was extremely helpful, especially the dock hands.

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The Marina staff was awesome especially the young women who helped us tie up. Everything was super clean. We felt right at home and will definitely be back.

Marina Response:
Thanks for a great review!! Hope to see you again next summer!:)
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