kburkard

Hello Katie, we apologize immensely for not fulfilling your needs as a marina during your stay. You are 100% correct that the one woman’s room facility was not functional, which you will be pleased to hear is repaired and functioning. We would like to point out that there are several other bathrooms on the property that were operational. Just to clarify, we have a pump-out boat that our members and guests can schedule. We don’t offer a self pump-out station, so I am a little worried about where this information was gleaned. As far as a van shuttle service, this has not been offered for several seasons now, but we do apologize for any inconvenience this may have caused. We do apologize that you were unable to use the pool during your stay, but your health and safety mean a lot to us, and as you mentioned, due to the inclement weather, it was closed. We apologize, but I am sure you will understand that safety does take priority. Lastly, as you are not a member, we felt it was only right to refund your stay. We do hope we can make your stay more pleasurable next time.

Thanks for a great review!! Hope to see you again next summer!:)