lcohen

🎉 Reputation: 60
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The May 12-13 stay was extremely disappointing. We checked in with the marina at the marker required. We were informed that the berth we desired was unavailable due to an overstay. We understand these situations. We stated we required docking assistance. There were two of us but my wife has a handicap. The only person sent down to us (about 1430 hours,) was not experienced and was manning the desk AND assisting docking. There was a cross wind and the employee did no tend the line properly resulting in our inflatable tender being crushed into the dock resulting in a puncture. The employee did not apologize. Repairs will be costly and I will be referring this to my insurer. The Harbormaster must keep a sufficient number of experienced staff on duty to ensure customer and vessel safety. The day was Mother's Day but this is no excuse for unsafe conditions. I will return, however, I will have a personal conversation with the Harbormaster before docking.

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No information on bathroom/ shower facility location or combination. Reservation made with our loa and beam on Dockwa but we were shoehorned into a slip shorter a just wide enough to cautiously ease in (this in high wind). No office personnel available when we arrived (on a Saturday at 1530.

Marina Response:
Thank you for your note. I’m sorry to hear that we didn’t meet your expectations on this visit. We are always looking for ways to improve and take guest feedback into consideration in the quest to provide the best experience. We hope to have the opportunity to host your next stay in the area.
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Great home marina. Good techs. Prompt and courteous service

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