Thank you for your hospitality. We enjoyed coming back to HHS. One disappointment I’d like to raise, has to do with our request to be placed in the entrance causeway, only to be told you were fully booked. Interestingly enough, there were even fewer boats tied up there this morning, than there were last night upon our arrival. There were numerous vacancies on that dock. Instead, we had to navigate the very close quarters, whilst dodging the fast-approaching storms only to be tucked all the way in at D11. If we had been where we’d requested, this would clearly have been a five-star review, but it seemed much too easy to decline our request. This was confirmed when we had a response to this message this morning, indicating that you were not fully booked, and we should have demanded to speak with someone more senior. To that I suggest you give your employees the power to delight each guest.
Dock services and support were impeccable. Showers leave little to nothing to be desired, and we’re utterly disappointing. You can do much better!