Booked the slip for my Malibu 23 LSV in mid January for the 26th of March. Broke my ankle wakeboarding at the end of January. Wasn't sure if I was going to make it for the Havasu trip at all with 10 people. Kept my reservation. Decided I would be up for the trip but wasn't sure if I was going to bring the Malibu, based on inexperienced and new boaters in my group. Three people cancelled on March 24th and I found out that one of the other boaters that was going to make it was bringing a Four Winns Horizon 190. Also the wind report was 20 knots so wakeboarding and surfing wasn't going to happen. Didn't really want to captain the Malibu with inexperienced boaters, a recovering broken ankle, kids on the boat, high winds, and another boater bringing a boat that would accommodate our party. No brainer. Called and spoke with Mary Anne at Lake Havasu Marina on March 25th. I explained the full situation. She said that policy stated that I had to bring my boat and we could not use the slip for another boat due to inclemental weather. She was more than happy to cancel my reservation without refund because policy states cancellations must be made seven days in advance. However, if we made another paid reservation for the Four Winns after the cancellation for the slip I booked over two months prior, maybe, we would be able to use the slip after Re-Reserving and making another payment. That's if someone else wasn't trying to book a slip at the same time and submitted their information before us. I politely declined and bit my tongue through that frustration and told her to leave my reservation in place after multiple attempts on her part to get me to say that in effect, I was cancelling my reservation. She also stated that she would contact management who was not there and see if there was anything that could be done. Because during spring break apparently Lake Havasu Marina managers are not at the marina. She called me back a half hour later and said very nicely again that technically I was cancelling my reservation and we could try to Re-Reserve the slip through Dockwa on a first come fist serve basis and there was no guarantee we would get the slip I already paid for by paying for it again because the registered owner of a different boat accompanying our party was bringing his boat instead due to circumstances. But hey, that's policy. Again she urged me to cancel my reservation. When I wouldn't cancel my reservation she said that the reservation was made through Dockwa, therefore there was nothing she could do and that I could try to contact Dockwa to change my profile to the owner of the Four Winns Horizon 190. Disclaimer: I talked to Mary Anne in January because I did not understand the Lake Havasu Marina website page well enough to figure out that the only way to book a slip at Lake Havasu Marina was through Dockwa, otherwise, why wouldn't she have booked my reservation during that phone call in January instead of redirecting me to the Dockwa site on the Lake Havasu Marina page. I contacted Dockwa and spoke to Ryan on March 26th. He was very nice and stated that he would change the information in my Dockwa account to reflect the change in boat and registered owner. According to Lake Havasu Marina policy, the registered owner of the boat as well as registration have to be present, which they were. However it was ultimately up to Lake Havasu Marina and their policy. He even stated that the fees were already paid for the slip and that Dockwa didn't receive my money, Lake Havasu Marina did, and maybe they could credit the fees that were already paid, which he stated after talking to Mary Anne, they would not. Bottom line, I paid for the slip and it was up to Lake Havasu Marina to accommodate the changes due to circumstance. They did not. So I paid for a slip that I was not able to use due to Marina policy. I feel that the way it was handled by the Lake Havasu Marina, specifically Mary Anne, was very unaccommodating, and flat out insulting to stand by Marina "policy" to try and get me to cancel my reservation which seemed to be the ultimate goal, and second best scenario for them to get my party to pay for the same slip twice. It's not about the money, we are boaters, an overnight mooring fee is nothing, it's the principal. My experience was price gouging, Mary Anne stated that they were fully booked in our conversation on the 25th when I was repeatedly pushed by her to say that technically I was cancelling my reservation, which I found very disrespectful, ethically poor, and overall disappointing based on an unbending policy. Thanks for nothing but a lot of wasted time and a very small amount of money which is more important to Lake Havasu Marina and their unavailable management staff than business ethics, their customers, fairness, building good rapport or reputation.