We made our reservation in April for an arrival in mid-June. Unfortunately it got lost in translation that the pool and the bathrooms are closed in the summer so we arrived we had no one to greet us. However, Bob was awesome, he apologized for the mix-up, sent me the wifi code (which worked great) and the code to the locked gate. He even gave me a partial refund for the inconvenience. I was really impressed and would definitely stay there again when we transit the Okeechobee Waterway in the future.