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Third time doing the great loop and first time going down west side of Lake Michigan. I have been staying at a great marina in Milwaukee but decided on a weekend trip to Racine with 4 other boats. The price we paid was $40 for a 40’ slip for 3 nights ($126 total per boat) when arriving at the marina I broke my steering cable on my 35’ sailboat about a mile off shore. We did a quick repair to get us to dock and it worked just fine. I decided to enjoy the 4th of July weekend and worry about the issue after holiday (stores closed and what not) I let the operations manager know in person a couple times per day my status. And that I’d need to stay one extra night and she said no worries and all that jazz. I asked to settle up with them after I figured out how long I’d need and to just tally the bill as we went, after all they insisted on me giving them a credit card upon arrival even tho my slip was bought and paid for by someone else in out party who paid for all the slips for all 5 boats. I had zero issue giving a card to have on file but I specifically spoke to the operation manager about not charging me until it was a final bill (I don’t need the paperwork of 5-10 receipts when it can be on one) she more than agreed and said fine however we did agree on charging one night and then the rest when I was departing and returning entry keys fab. The next am they took 3 nights out $126 same as what they charged for 3 nights over busiest weekend of their entire year. Mind you I was only there 1 extra night. I immediately requested the money be put back and the operations manager Lauren said she would do what she can and she communicated with me the entire time even on her day off (that’s why y’all get 1 star instead of 0) she promised me that the marina top dog named Carrie would call me shortly but guess what she never did! I did see her walking around with a bunch of stuffed shirted suits all day basically doing nothing. I needed help and she 100% blew me off day after day! Reefpoint marina has a major issue and it begins with the two ladies running it! Neither of them knows how to properly communicate and ever worse follow thru with what they said they will do! Weeks later I’m still waiting on my refund. Before this issue I had nothing but great things to say, hell they sent me the link to write this review! Had they just done what they said and or followed up it would be a great review but when you mess with someone’s money and refuse to fix it this is called karma I hope it bites you hard! By the way the best part of the stay was the restaurant and it’s staff my last call with Lauren I mentioned it and she admitted they aren’t affiliated, guess I could have told ya that based on experience with both entities. Amazing food, amazing service and amazing atmosphere vs. money stealing, confused, horrible follow thru, terrible communication. I haven’t even begun to talk another the racist things I heard about after we all regrouped in Milwaukee. We are a very diverse group of awesome karma believing people from all over the world within our 5 boats. 2 hot tubs 1 jammed with white people blasting country music the other 1 black lady in it being told she can’t listen to her music by the “permanent residents” y’all could have a great thing there in Racine but with the way those ladies especially clueless Carrie run things y’all will just keep being the armpit of lake michigan