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Overall, the experience was quite disappointing. It began when we arrived after the office had closed on Thursday evening. I called the after hours number to receive keys and instructions and was told to call when the office was open, Friday at 8:00 am. After the staff contact "[his] boss", we received "temporary fobs" and again were told we needed to exchanged them at 8:00 am on Friday. We explained we were in a sailboat race that started at 8:00 am, and would be unable to do so. Additionally, we were not given any instructions about wifi codes/access. There was no ability to purchase ice, as nothing was open early, before our race. Lastly, while the showers were clean and bright, there was no soap in the showers, which is fairly standard in most marinas I've stayed at. Overall, I was surprised at the lack service orientation because I used to be a slipped at Waukegan Harbor for 2 years, also run by F3.