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We have stayed here many times in the past and always enjoyed ourselves. Previously we’ve always been on A dock.
On our last stay we were assigned a slip on B dock. We draw 7’ and I enquired if there was sufficient depth. Assured there was we docked. On the morning of departure we woke up to find ourselves HARD aground. Not only did the office staff seem unmoved by our predicament they threatened to charge us a late check out (we were physically unable to move).
This past holiday weekend several friends wanted to go, so we booked again. Both of their boats (who draw 5 and 6 feet) were assigned A dock. I was assigned C. When I asked I was told they were entirely full and it was not possible to move. On the morning of arrival we received a curt message that if we dared show up before 1300 check in we would be charged a $50 fee. We knew the check in time, this wasn’t a welcoming start. Also the morning of we were moved to B dock. Both nights of our stay there were empty slips on A dock right next to our friends, and both nights we found ourselves hard aground.
The staff and the amenities just aren’t worth the premium pricing. They generally have excellent clean bathrooms and that was still the case, except for the pool house men’s room which was covered in vomit. We’ve never once been met at the dock for help docking and we just don’t receive the service expected at this top end pricing.
We will be going elsewhere in the future.