Report Review
Aug 2021 Update: I have stayed at the marina every year since it has been open. We still love it and it has become a tradition for a large group of boaters. However, it seems more and more that the marina is not important to the Hyatt but merely an amenity that have to offer being on the water. The care of the marina docks, store and marine area is not kept up like the hotel. The docks are showing age and little care. I understand it is under new management by a boating mgt company. Will have to see how that goes before commenting much. The staff was very friendly and tried to be helpful but there were glitches: Those boats who reserved slips months in advance were not contacted when Dockwa took over reservations. I called the marina to make my reservations and was told I must go through Dockwa (no problem). When others learned of that and called to confirm, there was no record of their made reservations and they were never contacted to go through Dockwa so if I had not told them, they would have arrived with no reservations--4 boats!!. The dock hands tried to be helpful but needed a lot more practice. The dock hands that had worked there for years were so good and professional so it was a surprise. We have had for years about 6-9 boats about sizes 41' - 48'. We have for years been together on the same pier. This year even though the piers had many openings, we were docked on various piers because of size or electric. That is ok when you are full, but don't take us as a group and spread us around when many slips are available and we have docked together there for years. We will be back next year, but I hope the Hyatt starts loving the marina a little better!
Aug 2020 - We love staying at the Hyatt River Marsh Marina. It is a bit pricey but you can get deals at the marina like stay 2 nights and get 1 free, etc. As a boater, it is a marina but with all the amenities of a beach resort. The staff is helpful and professional. The bath house is clean with a washer and dryer. The marina office/store closes at 4 pm but for us, that was not inconvenient. For some the walk to the Hyatt is a bit far, but we dink over to the pool from our boat. The Hyatt this year seemed a little understaffed at times but we still enjoy staying there. We ate the marina restaurant which was very good. Great choice for a power boater as unfortunately the bridge you must go under to get there is too low for many sailboats.