Hyatt River Marsh Marina

This is a good facility although the bathrooms/showers could be cleaned a bit more frequently. Perhaps the best part of the marina is Alex the dock-master who could not be more helpful. He was terrific in helping us dock in very heavy winds and also helping our guests with luggage and provisioning.

The facilities were clean and well tended. While there is no waitstaff at the pool, they have a great system for food- you order, they give you a buzzer, and the food was consistently ready for pick up within minutes. The resort and marina is booked at 50% so they were flexible with arrival and departure time. The four stars is because they made it clear that we get our slip assignment upon arrival but not that the dock office closes at 5pm sharp (even on Labor Day weekend). We approached the marina shortly after 5pm and called by phone & VHF. No answer. So, we coordinated with some friends who were already there, picked our own slip and made ourselves at home. Had we needed any assistance none would have been available until the next day.

In one word.... Wonderful. The staff at Hyatt River Marsh was Friendly, ice and Helpful. The marina and hotel grounds were well kept, dog friendly, and there was always something to do to keep us busy. The Game room was closed due to Covid, understandably - that was the only downside.

We enjoyed our stay, although brief due to bad weather. Dockmaster and dockhands were great. We were on the floating dock which was a pleasure. The marina does need some upgrades as the docks are getting worn. It was a pleasure to find the nasty smell which has been in the restroom/bathhouse for years has been corrected but the showers could use a good cleaning. As always the Hyatt in Cambridge is a beautiful resort with lots of amenities. We also used a local taxi service to take us to a local restaurant, Snappers, which was very good. We hope the Blue Point Provision Company will be open next season as we really enjoy eating there. We will be back.

Everyone we encountered was courteous and professional. Dock hands tended quickly and knew just what to do. Tie up was seamless. Thanks to all!

We have been here many times over the past five years and came for a couple days the week before Labor Day. Dockhands Alex and John answered the radio hail right away and directed us to our slip. They offered a floating slip but we preferred the fixed dock and they put us exactly where we wanted and were very helpful and nice. Docks are in very average condition with some loose boards and some warped but they were going around making repairs. The bath house is adequate and very clean. I’ve seen others complain about no hot water but did not have that problem. Some people expect super luxurious bath house because this is a Hyatt and are disappointed but it’s average and works fine. It’s a bit of a walk to the pool but not that different from other large marinas and they will take you by golf cart if you ask. The grounds and multiple pools are gorgeous and we can bring our dogs to the grassy area near one pool so they can hang with us. The whole place is super dog friendly. A few restaurants on site are nice but our favorite is closed for the year due to COVID-19. There is a small beach with water craft and paddle boards etc for rental and bikes to rent. A full golf course, mini golf, tennis courts, Volleyball court, indoor gym add to the fun. We love this marina and were disappointed to see it so empty. It’s a great place. Come on folks, go visit!

Marina was awesome! Staff went way above and beyond, special shout out to Judith and Alex! Restaurant was very good except for breakfast. Pricey, but expected when you go to a resort. Can’t wait to come back!!!

The Marina employees were very nice and helpful, but that’s where it ended. Employees at the golf restaurant and within the pool area were unhappy and were not bashful to show a bad attitude while working. We have been coming to this Marina for many years now and see the overall decline of the facility, especially the deplorable condition of the golf course. For an $80 round of golf, one would expect to be able to use the sand traps but these were in such bad condition it was not possible. Overall we will come back next year, but it’s sad to see such a nice place be defunded to a point it can no longer live up to its name Hyatt.

Beautiful setting with plenty to do. Will definitely be back.

Had a great time at the marina. The pool was like the OC Boardwalk, too many kids. Will come back in the fall. Would love to have a golf cart to go into town to explore.

Disappointing is the best word to describe our stay. We were out on the last dock with no wind break even though the marina was nearly empty. Bathrooms and shower rooms were dirty during the entire weekend and no hot water at any time during our stay. River Marsh has been a go to for us over the years, but based on this experience we will probably skip it next year.

Love this place. Clean, friendly staff, dock hands are wonderful.

Excellent staff and facility

Marina is in lousy condition. Dock boards badly need replacing. Dock hands were very helpful. Hyatt is only saving grace else it would d 1 or 2 stars.

One of the best marinas on the Chesapeake Bay. A marina for all ages.

Always a great time! We were a little disappointed that the Blue Point Restaurant wasn't open.

Bit pricey for the quality of marina. It’s showing it’s age. Staff was courteous, friendly and professional but didn’t go out of their way to excel. Two examples. Went to laundry one morning. Coin dispenser was empty. Went to store and asked for change. They didn’t have any. Said they needed to get from hotel. Went back later that day and had same experience. No one took initiative to get coins or refill dispenser. The second issue was I requested slip on floating dock. Was told they were all reserved. When we arrived there were 2 boats on floating dock. There remained only 2 boats on floating dock our entire stay. Very disappointed. We ate dinner at Waterside Grill one night. Vote was very good. Our server was excellent. Sorry I can’t remember her name. We’ve wanted to go to Hyatt River Marsh for several years and finally got there. But, I doubt we’ll return. Very unexceptional!

Great place. Lots of fun!

This resort is “very tired”!! We have been before and there has been little if any money spent on it in at least 5 years. I went to 3 bathrooms and in this time of COVID concern, none had soap in soap dispensers and two had no paper towels. They had garbage cans that you would use for your trash in your driveway posted around the pool. Trash cans went “un-emptied” at the dock we were on for two days and the hotel after just opening did not look or feel clean. Our second unimpressive visit and our last until we know something has changed.

Nice and quiet needs some minor updates

Beautiful place and staff was very helpful. All had a great time.

Loved everything. People were very nice. Dock master was very helpful!

We love staying at the Hyatt River Marsh Marina. It is a bit pricey but you can get deals at the marina like stay 2 nights and get 1 free, etc. As a boater, it is a marina but with all the amenities of a beach resort. The staff is helpful and professional. The bath house is clean with a washer and dryer. The marina office/store closes at 4 pm but for us, that was not inconvenient. For some the walk to the Hyatt is a bit far, but we dink over to the pool from our boat. The Hyatt this year seemed a little understaffed at times but we still enjoy staying there. We ate the marina restaurant which was very good. Great choice for a power boater as unfortunately the bridge you must go under to get there is too low for many sailboats.

Good: The dock hands were great - it was blowing 15kts and they were right there to help tie up, and the resort is spacious and a lovely setting high up overlooking the Choptank (what a horrible name). Not so great: There was a definite roll in the marina throughout the night, the pool is a very long walk from the docks, they apply a "resort fee" of $31 but you must buy coffee in the lobby and no discount on renting water sports stuff/bikes, and food is not so great at the restaurants.

The Hyatt is always our favorite stop on the Bay.

Great stay! Played 18 holes, great dock services and everyone was terrific.

Nice facility. Very busy this weekend.

The resort is wonderful and in good shape. Lots of people for a midweek stay but never felt over crowded. Marina restrooms are okay and if you stay on the floating docks you have to share the restrooms facilities with the indoor pool. Docking staff was very helpful getting us in on a windy day

Stayed there 8/2 - 8/4 for a family weekend with 4 children. We've have been transiting the resort for several years and will continue with future visits. It is a resort pretty much run like a luxury cruise ship so you can expect the prices to reflect the amenities. We had plenty of activities each day, the food we ate was good and plentiful. The staff was polite and willing to help with any needs. We liked all the outside food & beverage tents with a variety of items. The resort staff even came up and lit a bonfire for us up at the marina fire pit. It was perfect way for the children to end the day with some smores. Yes I agree the marina restrooms/shower room could use some attention and maintenance. I will continue to visit the resort until the prices push me out. But for now we can highly recommend a visit to anyone that would like to visit a resort type of marina and get a little exercise walking back and forth. Great Job Hyatt River Marsh !!!

Nice Marina, not crowded. Everything was easy.

Dock staff was friendly and helpful. There was an issue with one of the plugs for electric, but the technical staff was there in minutes to check it out and make sure that I had power to the boat. They were also very accommodating and allowed us to stay as long as we wanted the next day. We had a very enjoyable time relaxing by the pool and enjoying the resort amenities.

The resort it self was very nice! The marina not so much. There is zero protection inside the marina from wind. My boat was rocking and rolling all night long. The 2nd we have to boom a room at the hotel. Very long walk from marina to resort and the marina staff did not offer us any ride on one the golf carts to help us out. My wife hit her toe on a nail that was sticking up on the pier about an inch high... I would go back to the resort but never again marina.

Arrival was non eventful, had 2 assistants to help with docking. Although they tied my lines, the bow lines were loose and had to be redone. Piers wear older and very weathered with uneven planks that would trip you up. Tipped them $20 and never saw them the rest of the stay. My original reservation was @ $76.50 per night for dockage, paid first night up front, when received charges for second and third night - they were @ $85.00 per night. ? ? ? Did received third night free discount of $76.50. Although third night was @ the $85. Principle of the matter. Store was really only good for ice. Pretty much nothing else in there in bulk. Only a select fee single serve sodas, NO Bottled Water other than in single serve at a ridiculous price. Bath and showers were top notch. Walk was a distance to the resort, but we knew this in advance. They did offer a transfer service, usually with a wait. Pool Bar drinks were terrible and over priced. Food at the bar/pub - began the a M, came out cold - soup, tacos, grilled chicken sandwiches, pizza - all cold. Some we sent back and others just dealt with it. And was pricey. For an UPSCALE resort, we expected better. Hot Food, Good Drinks, at least reasonable prices.

Hotel was very nice with a great pool, restaurants, and top notch service. The marina however is poor. Piers are antiquated fixed piers which make getting on and off your boat at low tide very difficult. Wifi on the piers is unusable with very poor signal strength and numerous dropouts. Marina is very far from the hotel making it almost mandatory to get a ride via golf carts. Highly recommend the hotel but I gave only 3 stars due to the marina.

We stayed 7/3-7/6. Great staff, clean showers, nice resort with good view of fire works

Service is outstanding. Anything you need, they are there to help you out. Very friendly. Resort is awesome. Three pools, choice of restaurants and a great golf course. Loved our stay. Only issue is that the ship's store is lacking. And there is no easy way into town if you have to pick something up. When I looked for an Uber, there were no cars available.

Very accommodating. Customer friendly.

Dock hands excellent. Bath facilities convenient and clean. Pools outstanding, dining outstanding! Long walk to the pools however, an on call shuttle service would be nice but it’s good exercise. Golf course in excellent shape.

Great staff, tough dockage with any wind, and so not impressed with showers or bathrooms for the rates charged. Seemed old, septic system smelly, etc. Were clean but more appropriate for 1/3 of cost. Disappointed.

Amazing experience except for all the walking. The Marina is far from the resort so any time you go from one to the other it is 15 minutes of walking. There were golf carts to shuttle back and forth, but not once all weekend was there someone to help us. They should staff the carts at all times. Especially for how many staff they have at the hotel, no reason not to have just one person driving back and forth at all times.

Very nice marina and service. However, I hailed them twice on both channels with no response. Other sites and a sign at the entrance say to hail on 72/9. Main slips are a distance from the resort amenities, I was lucky enough to get on the floating dock right near the resort. The resort itself is very nice but be prepared to pay extra for everything, it's way over priced. They had a cook out and charged $14 for a hot dog and chips. We will be back as it was a nice facility but will bring our own hot dogs next time.

Great marina w/full Hyatt Resort access. Great place to stay & play with the family.

We have stayed at this marina/resort a numerous times, mainly during the regular boating season. Love this place and we end up staying 5 or 6 days each visit. Its a bit of a walk from the marina to the resort, but we love walking and hence don't mind it. Marine manager Jason and his assistant Alexander is always offering a shuttle ride for our visitors that don't like to walk. The service is good and the international staff at the resort are so kind and friendly. We're happy to see that they now have joined Dockwa and can't wait to get back to this marina/resort.

Disappointing service. I suppose it could be because it’s the end of the season and the flow of money has bottomed out. They boast about the amenities such as floating docks, but I guess because we are merely a 25 foot Parker and not more upscale we should treated as such and were put on a decrepit dock (not floating) far away from the bathhouses. The Hyatt pools were nice but were a 1/2 mile walk from our dock. The town was 3 miles away with no commuting available except Uber (which was very scarce). Bike rentals were available but would cost $75 per person per day. Pools and tiki bar closed at 5pm with the tiki bartender insisting on closing early. None of the service staff had “service” in mind and seemed to be mentally checked out for the season. We were also charged an additional $31 resort fee when it was clearly stated on their website that this would be waived after Labor Day. I asked for a refund, which I will most likely get with no apology or attempt at an explanation. In summary, this place is overrated and should be an embarrassment to Dockwa.

2015 Boater's Choice Award Winner as Voted by Members and Visitors of Marinas.com