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My brother, Kevin, reports that Billy was very helpful & very nice. Speaking with Billy myself on the phone to arrange Kevin's arrival, I could hear his southern hospitality & caring nature coming through as we talked about helping Kevin out. Billy is definitely an excellant ambassador for his marina and went out of his way to help with arrival specifics and tide coordination. Kevin reports that the facilities were very nice and over all, he had a very pleasant stay. Ingram Bay Marina is definitely a marina to put on your list to stop at, should you have the occasion. Janice Goode