Report Review
I have been going to Champlin’s for over 20 years, but since the new ownership took over, the marina has had terrible customer service. Last year (the first year of the new ownership) we had many issues, but we figured it was the new company getting used to the operation.
This year (mid July 2022) we stayed for 5 days. The pool was green & murky, to the point where you couldn’t see people’s feet in the water. The Wi-Fi, which last year they said will all be fixed, was still not functioning. They attempted to roll out a towel service by the pool, but after the staff putting about 6 towels out, nobody would replenish.
I tried to speak with the staff about the issues, they didn’t have any management onsite to speak with & could only recommend calling the phone number. I tried calling, only to leave a message without a return call.
Finally, a few weeks after our stay, someone returned my email & admitted to the issues, without any resolution. They basically say it was a learning curve. Why am I paying full price for them to learn? It is sad but I don’t think we will return to Champlin’s. The sentiment of most boaters I spoke with was the same as mine, big disappointment.