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we have been coming to block island for years and have stayed at champlains hundreds of times without exageration. this was our first time under new ownership. while the prices are much higher than the other marinas on island, the facilities and services have not been upgraded. Dock staff, while all very nice are overmatched and undertrained for their jobs. it is hinted that the Marina doesnt raft anymore, but you may be rafted if you are on any of the floating docks. while no one climbs over your boat you could be tied to another boat for the duration of your stay. Pool area has been upgraded which is great for families. General cleaning (one toilet was clogged for 3 days during our visit), peeling paint (dock office paint is peeling off in sheets) etc. not the world class experience the web site mentions. if they kept the prices comparable to the other marinas i would have no issue but if you are charging a premium price you should deliver a premium product.