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The Lyman-Morse facility is absolutely gorgeous. The guest showers are equivalent to a five-star hotel. The staff is friendly and will tell you exactly what you want to hear with a smile. The restaurants on the premises are first class and Camden is a wonderful place to visit.
My problems arose concerning the service which was supposed to have been performed on my boat. I purchased the boat from the brokerage located at Lyman-Morse. I would rate this interaction as five-stars. The boat had been kept at Lyman-Morse for several years before I purchased it and as such, Lyman-Morse did the fall decommissioning and spring commissioning. I paid for a cycle of commissioning myself as I had the boat launched to do a sea trial before I purchased it.
I was concerned about the zincs located on the engines and I was assured many times that they had been replaced during decommissioning each year. After my spring sea trial, I checked the zincs myself and found that they were non-existent. I gathered up what was left of them and showed them to Tom, the service manager, who is an extremely likeable fellow and he was shocked. I went to Hamilton Marine that day and replaced all of the zincs myself.
I wanted to paint the bottom of the boat. I would normally do this myself, but the yard would not let me use a DA sander with a vacuum attachment that I own. I did not argue the point and I had Lyman-Morse paint it. The written estimate stated that the bottom would be sanded and prepped for paint and then painted. Unfortunately, there was zero prep-work done on the boat before it was painted. I know this because the boat did not get painted in one day and I came up over a weekend and saw that the bottom had not been touched with sandpaper at all. There was a patch of loose paint that could be wiped off with your hand and this had just been painted over. This was very disappointing and when I pointed it out, Lyman-Morse deducted a whole $340.00! What a joke. I will say, whoever applied the paint did a first rate job, probably better than what I could do myself.
The last issue that I had was I noticed that water was accumulating in the bilge during the sea trial. I pointed this out to the service technician that was conducting the trial. He stated that it was probably coming from a loose deck drain connection. I looked into this right after the sea trial myself and the leak was coming from my depth sounder transducer. To make matters worse, the bilge pump float switch was not functional. I replace the switch myself that day. I will have to live with the leak this season as I don't want to pay to have the boat pulled again.
You can judge for yourself whether this is the type service that you would accept. Personally, I just paid my bill and I am glad to be out of Lyman-Morse Marina.