Report Review
Marina and dock team are the best. Nancy and Drew are particularly great to work with.
Service, on the other hand, is terrible, often failing to resolve problems, then charging clients for fixing their own mistakes, charging for more labor hours than actually applied, and communicating unpredictably. More interested in squeezing revenue than customer satisfaction, which would also maximize revenue over the long term. This is not a criticism of the technicians, many of whom are excellent, but their value gets lost behind the profit first / customer last policy.