There is no on site dockmaster or anybody else. There is a sign on the gate with telephone number. We called it and got a return message with the gate code, three hours later. We chose a slip, setup our power cord and two dock chairs. We left on our boat to watch the fireworks. When we returned at 10pm, another boat had taken our slip. I had to back in to a new slip in the dark and retrieve my power cord and chairs. Our original slip was occupied by a ski boat and the owners were gone. I left a note on their windshield. The floating docks are nice but the walk is a long, steep incline to get up to street level. There is an elevator but you need a key and there is nobody to ask for service. Like all downtown Chattanooga marinas, it is fully exposed to River traffic and plenty of wakes. There were several boats that parked overnight, probably without a reservation then left in the morning, nobody checks in.