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The office staff offers zero customer service. We use Dockwa when staying at Oak Harbor our assumption is that the Dockwa application process has made for less work in the office as we no longer have a need to go into the office. However, on this trip my husband was up at the top of the Marina and did not have his phone with him, he was in need of the codes for the washroom. The office staff refused to give him the codes even though he advised what slip we were in and had ID. As we were staying out on F dock this made for a very long trek back to the boat. Poor customer service from office staff that appear to be not all that busy.