Report Review
⭐ MY EXPERIENCE AT SAYBROOK POINT INN— WHY I’M SPEAKING OUT
I’ve been a long‑time guest and marina member at Saybrook Point Inn, and over the years I’ve had a series of experiences that left me feeling unheard, unsupported, and ultimately unwelcome. I’m sharing my personal experiences and perceptions so others can make informed decisions.
🚩 Service & Marina Issues Over Multiple Seasons
1. Boat Equipment Damage
During my first season, I returned to find a broken bimini rod holder on my boat — something I never authorized anyone to touch. No one notified me; I ended up covering the repair myself.
2. Missing Lines After a Trip
After informing staff I’d be away so they could rent my slip to transients, I came back to find my lines gone. It took several follow‑ups before they were replaced.
3. Shore Power Failure
When my boat lost power, I hired a mechanic at the suggestion of staff. The issue turned out to be the marina’s shore power supply. I still had to pay the mechanic’s diagnostic fee.
4. Repeated Shuttle/Transport Refusals
Despite paying substantial slip fees and dining regularly at the resort, my repeated requests for the hotel shuttle or vehicle to take me to their recommended mechanic were all declined.
5. Pool-Related Health Concern
I learned of a health‑club member experiencing eye irritation after using the outdoor pool. Based on how I heard it addressed, it didn’t feel like guest well‑being was taken seriously.
⚠️ Interactions That Changed Everything
These individual frustrations were one thing — but several conversations with management left a much deeper impact.
6. What the GM Told Me About an Employee
After I privately expressed frustration off‑premises to an employee, the General Manager later told me that this employee had said they “wanted to break a glass over my head.”
I don’t know the full context — I can only say that hearing this from management made me feel unsafe and extremely uncomfortable.
7. “Protected Class” Comment
In another conversation, the GM asked me whether I was “a protected class of people.”
I didn’t know how to interpret that. It made me feel dismissed rather than heard.
8. “Right and Wrong” vs. “Winning”
I also recall the GM telling me — paraphrasing here — that “right and wrong weren’t his concern; winning was.”
Hearing that did not give me confidence that my concerns would ever be handled fairly.
👶 Regarding Children & Pool Policies
Based on what I personally observed, flotation devices appeared to be allowed for adults but not for children in certain pool settings.
I fully support safety rules — I just hope they’re applied clearly and consistently for everyone.
❌ Membership Termination
After privately expressing my concerns to another local business, I then received a letter stating that my boat slip would no longer be available.
When I asked about a refund for the unused period after I pulled my boat, I was told I was no longer allowed on the premises.
💬 Why I’m Sharing This
These experiences — taken together — led me to stop supporting the resort.
This post reflects only my personal experiences and perceptions. I’m not asking anyone to reach a particular conclusion. I simply encourage people to:
Look into the resort’s policies
Consider their own expectations
Decide what feels right for themselves and their families
Everyone deserves to feel safe, respected, and treated fairly where they spend their time and money.