Report Review
At the 3p hour I put a same day transient request in at Burnham. After no confirmation and several calls with no answer, I called DuSable, so I could arrange a plan B. They politely said no availability and offered to help get me connected with Burnham, which they did. Burnham did finally send me info with gate codes but said I had to call for bathroom code. Again, several calls with no answer. When I finally did connect with them, a young Miss Attitude said they received no calls then gave me snarky instructions and said she would send additional info via Dockwa. She then ended the call stating “with all due respect, don’t call other harbors for business with us”. Then she hung up on me. When I called back, I asked why she hung up explaining that I was underway in my vessel and couldn’t hear the information she rattled off. She said “because I was done with the conversation”. When I showed up , the assigned dock was covered in bird feces and feathers (I have some pretty disgusting pictures I’m happy to provide). In the end, I’m only annoyed by the entitled rude young lady. I will not mention her name here.
All the other things such as no one available to answer the phone and the dirty dock are understandable.
All said, I give the manager on duty 5 stars resolving the situation just prior to the 6oclock hour. I was thankful for him getting me into another slip and recognizing the situation. I realize good help is hard to find these days. Thank you for turning around the experience in the end.