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Overall very good experience, exceeding my expectations based on the poor reviews from 2024 or earlier. Pat, the Dock Supervisor, deserves 5+ stars. Pat single-handedly stayed late to welcome us at a slip location we requested, after our voyage plans were delayed by choppy seas. He gave us so many options and helped us relocate on Saturday morning for better fireworks viewing. He called our phone as we were approaching the dock and helped me "crab walk" sideways into a tight spot with the severe ebb tide current that night.
Pat explained that new management took over in 2025 and that one company manages all four (4) of the "Newburyport Marinas" (Windward, Hilton's, Harbor, and Basin). The manager, Jim, came to chat with us on Saturday morning and was extremely personable. We were surrounded by seasonal slip renters that were extremely friendly and helpful when docking in the strong currents.
The only reasons for less than 5 stars overall are as follows:
1) There was no toilet paper in the ladies' room on Sunday morning. This should never happen if inventory is checked on Saturday, and would never happen if a small cabinet were placed in the ladies' room with extra rolls.
2) I asked a Dock Hand for an extra key card because my girlfriend had walked into town to do some shopping, while I stayed a dock away at Michael's Harborside. The gates are closed at 8PM, which is good, but not if your party splits up as in this situation. I was told "no" by the Dock Hand, although I did not ask the Supervisor. I felt like this was a reasonable request that was not fulfilled. Every hotel and resort issues you multiple keys upon request, and this should be no different so long as you return all at check-out.
Note: Know that any reviews (at the four marinas) prior to 2025 have likely been fixed/superseded by new management. Also know that certain docks, specifically transient slips near restrooms/showers are very close to The Goat, which is very lively since they serve until 1AM and don't really close if people are still there. If you're trying to sleep early, bring ear plugs and/or play background sounds/music!