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We stayed in Dana 2 weeks ago on our way from Long Beach to San Diego. Here again on the way back.
Rolara and Danielle were extremely helpful. Even when I did not see their emails with their very clear instructions, they didn't just snap and say "check your email". They were kind and helpful.
I have the motto:
Hire people who are smart and nice and you can train them on anything. Train them well and keep them.
Well done.