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The marina was clean and easily accessible, however the service was nonexistent. With a reservation at the marina, the resort and one of their restaurants, I asked repeatedly about arrival and was told the marina staff would help us. When approaching at 4:45pm, I hailed on Ch 16 (please use a different channel) multiple times and on the phone, with no answer. Upon arrival at 6pm on a Saturday, there were no dockhands and nobody at the marina office. Singlehanding into a slip under high winds was not enjoyable, even with an audience of other tenants who stood by idly watching. The following morning I was informed that the staff were all at a wedding. There was no apology, no offer to assist with my launch, and a sour taste in the mouth for what was a good reputation for Basin Harbor. Please inform visitors beforehand via email or text if there are no services available, and think about carrying a mobile VHF when prioritizing other guests over the marine business.