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Disappointing Stay. My recent visit to Tisbury Wharf left me quite taken aback, especially considering my positive experiences over the past decade. Unfortunately, this time, things did not go as expected.
Initially, we tried to use Dockwa to secure a reservation months in advance, but our request expired. On our second attempt, I learned that calling was necessary for dock reservations. When I reached out, I was informed that they could only accommodate us on Sunday, August 9, due to a lack of availability. However, after reading a review from another customer just a day prior and speaking to the boat next to us, it appeared that the place was actually quite empty and could have easily fit us in.
Upon our arrival at 11:30AM, we faced significant difficulties trying to hail Tisbury Wharf for docking instructions. Not only did no one answer our radio calls, but we also experienced challenges when calling the office. The staff member I spoke with struggled to provide basic information about our assigned docking location (W-4). Her vague directions left us frustrated and confused, as she repeatedly referred to “the right side of the dock” without clarity.
Adding to our woes, we found no dock hands available to assist us. Although we could manage on our own, it was incredibly frustrating to have to tie up without any support, particularly given the premium price we were paying and that the wind was blowing us off the dock. To make matters worse, someone else was occupying our assigned space, forcing us to take whatever was available.
It seemed that Tisbury Wharf now primarily caters to the cruise ships that stop in port a few times a week, neglecting the needs of smaller vessels like ours. We never encountered a single employee to guide us on where to dispose of trash, since there were no cans available at the end of the dock, what the Wi-Fi code was, or how to access the bathrooms. The friendly and helpful staff I had come to rely on over the years seemed to have vanished.
Given these numerous issues, I cannot recommend Tisbury Wharf. The decline in customer service and facilities is disheartening, especially for someone who has been a customer for so long. I will certainly be exploring other options for future stays.