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Used Clinton Street in Baltimore to haul and block my boat for propeller service. We had an issue with scheduling. The person I scheduled the appointment with last Friday the 21st of July did not record the appointment so when I arrived there was confusion and a 4-hour delay. Very frustrating. Tammy the leader on site did a great job recovering from this issue and while the delay was costly, we did get the job done. The boat is still onsite blocked while the propellers are being reconditioned. Tammy will have to use this as a learning experience with the person who took the reservation and did not confirm it internally. The job is not finished. They have to launch the boat early next week. So please ask me again. Great customer experience to learn from. Thanks