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We had secured/paid for a reservation to rent a boat for the day as a milestone b-day gift. We arrived to find out our boat (the only rental they have) had been double booked and left the harbor as we were waiting to be helped. We were told there was "nothing they could do" and offered no suggestions about where else to rent spur of the moment. We finally found one on our own which cost $125 more for the day since it was a bigger boat and the only one available. We were refunded our deposit and the staff communicated with the owner who provided no defined compensation for their error. Staff thought a replacement day at no charge would be doable, but we had to leave to get to our replacement boat before it could be resolved so we wouldn't lose anymore time on the water. Called Skip the owner 5 days later who now only offered a "discounted rate" for another rental and refused to either pay the difference for the replacement rental, or a free rental on another day. Said the event was "unfortunate" and only apologized when he was reminded that he never actually apologized. Very poor customer service, very poor attitude from the owner. We were looking forward to a great day and a marina we would use again since we just moved to the area.
This is clearly not the marina.