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After a reasonably pleasant stay, including a good meal at Il Forno, we encountered an unfortunate event wholly created by Guerney's themselves. While departing the slip, a loose dock line on the piling, apparently there for many months as it was slimy, wrapped around my prop. Although this was very poor marina management and seamanship, stuff happens, and we as mariners deal with it. How the Dockmaster 'dealt with it' blew me away. While another boater fended my vessel off, keeping me from being pinned between boat and piling, [THANKS SO MUCH LANCE FROM 'OFFICE SPACE'/ MADISON CT] I DOVE WITH MASK/ SNORKEL AND CUT THE LINE AWAY. The Dockmaster came by, shrugged his shoulders and walked away. When I went up to office he was busy answering some critical emails and could just barely muster a 'gee sorry' response. Apparently for $400/ night Guerney's lets their customers assist each other in correcting their mistakes and hide away in the office hoping to not be found. Very poor service indeed. We will not be back. Chris/ Northport NY

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