Report Review
Avoid this Brewer's. I am a repeat Brewer's customer. This year, I stayed in Branford and Stratford. The dock hands at Stratford are great. The Manager HORRIBLE. After arriving at 3pm, I was told they had to "straighten out returning bathroom keys" before I could get one. Two and a half hours later, the staff still could not give us and the other boat we were with a bathroom/pool key because the manager, Rod, had not dealt with them yet. They had tried to raise him on the radio but he had told them specifically not to bother him because he was busy. After 2 and a half hours, Rod released the wrong keys to the bathroom/pool area. They didn't work. My wife became involved and was with the crew when they contacted Rod again to say he'd given us the wrong key. He berated them over the radio, saying things you shouldn't say to any employee, in my wife's presence. She is a manager herself, and went with the dock hand to get the correct key from Rod. His apology was that he had 100's of things to do that day and his apology for showing disrespect to his employees was that he didn't know she was there when he berated his workers. I overheard this encounter. A lousy excuse on so many levels. One, what customer should wait for 2 and a half hours for a bathroom key, cause the manager doesn't know how to delegate. Two, the correct apology for abusing employees is not "I'm sorry you overheard" but "I shouldn't have done it."
We shall avoid Brewer's Stratford and suggest you do too. The others are far better managed.