When I decided to store my boat at south river initially I was thrilled with my experience- it seemed as though I was working with a family owned, honest, group of individuals and the facilities were clean, with pleasant staff who responded quickly to inquiries. Around Memorial Day I was having a few issues with my boat and requested south rivers facilities Skip Bennett marina handle the job. I asked, as is industry standard, for a quote prior to the work being conducted via which Skip called me, verbally quoted me “no more than $250” and I gave the go ahead. I just recently received the invoice over two months later, for almost $1300. Multiple billed lines include work I did not ever authorize and the work done that I did authorize was obviously verbally quoted incorrectly. I have requested several times that Skip call me, as he was who quoted me the price, so we can work together to come to an agreement, yet it has been over three weeks and he has not returned any emails or my request for a call at any instance. Now they are refusing to launch my boat even though I paid for my marina storage and launch fees IN FULL for the year, unless I agree to pay this invoice including the exorbitant unauthorized charges. Absolutely do not store your boat here unless you want to potentially face legal fees in order for them to fulfill contractual obligations, which is what it seems I will need to resort to considering Skip has completely avoided addressing this issue.
I was at South River Marina from 2004 until March 2019 when I sold my boat. I highly recommend this Marina. I bought two boats from this marina, and I had all my boat maintenance done there except marine navigation electronics. I had no issues dealing with the South River Marina management and staff over the years. They were always professional and helpful. The facilities are well maintained, and in some case remodeled, as in the restrooms and showers. In 2018 I had my boat hull painted by the marina and they did an excellent job. The marina is in a great location for fishing and cruising, and you can usually take your boat on the South River if the Bay is too rough. I would go back to this Marina if I bought another boat.
I have been a South River Marina customer for about 6 years. I asked the marina to perform some needed repairs on my boat last season and I couldnt be happier with the quality of work and customer service. I like that Skip and his staff have always been available and happy to assist me and my family. The marina is clean and well maintained, and the amenities are outstanding. Most of the boat owners at South River Marina have been loyal long-time customers who also share my compliments. South River Marina and their staff have been a pleasant part of my boating experience and I look forward to another great boating year there!