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Responsive harbormaster - in Waggoneer there is a main number, cell number and he monitors Dockwa. Although it says first come first served, we were able to reserve a couple of days in advance through Dockwa. In addition, Dockwa takes care of the payment. We had for boats in our group and were assigned hot-berthing (while other boats were away. There is also an outside linear dock and anchoring in the bay, as backup options. We also saw several boats anchoring at the head of Neke Bay - 8 miles to the south. We arrived on July 4th, which had a parade, community party in the park and fireworks. The main store for groceries is on a dock towards Cannery Point - Hoonah Trading Company. Fairly well stocked and very friendly. Frequent ferry and float plane service. Although concrete floats they are deteriorating. Power and water is good, although aging. A mix of cruising boats, fish boats, tour boats and somewhat dilapidated live-aboards. Cannery Point a major cruise ship stop is 2 miles walk along a paved walkway to the northeast. There is an Icy Point resort nearby,that we did not visit, which has dining and car rental.