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First trip to Montauk. We will be back but not based on our stay at Montauk Marine Basin.
Dock staff (1 or 2 kids at the gas dock) were friendly but don't seem to know much about boating. We also asked for recommendations on where to eat, etc. The dock hand didn't have very many good things to say about Montauk-which didn't make us feel great about our choice in trip.
I encourage everyone to read the reviews of this marina before booking. Unfortunately, I did not. This is not a vacation resort-this is a working fishing dock, which I do not have an issue with as I should have read the reviews first
What I do take issue with is the husband owner who basically doesn't care about the summer crowd and replied to my legitimate complaints: "I can't control what other people do on my docks. I offer fair prices, if you don't like it, find another marina, or leave a bad review!" Well, I am doing just that, leaving you the review you deserve. If you, as a business owner, cannot handle constructive criticism, you're in the wrong line of work. And by the way, you can control what goes on, it's your marina! And you might be in for a future lawsuit if something happens on your property with, or, to people who shouldn’t be using your amenities...
This is what I complained about:
- Bathrooms are disgusting period! No airflow, rust on the metal, broken drains in the showers-black mold everywhere. The doors are left night long to the public including the local bar next door.
- Fisherman showing up at 5:00 am, smoking in the
parking lots, on the docks, on their boats, and in front of the bathrooms
where again, the doors are left open all night. I had to purchase a $25.00 tub of Damp Rid to
remove the smell of cigarettes, cigars, and gasoline from our cabin. As previously stated,
when I complained, the owner could have cared less. I wasn't looking for a
free stay, but a little empathy and maybe knock off a couple of bucks on the
Damp-Rid.
- People waiting to go on fishing charters formed a line at the women’s room. My wife had to wait to use the bathroom for quite some time until all of the charters had left.
Needless to say, we won't be back, and we'll be spending our money elsewhere.