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Great marina but they completely left us in the lurch when it came to the repairs we wanted done. We were initially told they were short-staffed. No problem. On the Wednesday we got there we were told they'd have a look at it by Friday, and then if parts were necessary they'd have to order them and that could take a week, so we would need to stay for at least that long. The first Friday came and went, no visit from them. So we waited on the boat for the entire following week. Having gotten to the next Friday and having given up on ever seeing them we booked a trip out of town without the boat. They came by at 4pm on that Friday afternoon and then phoned us asking where the keys to the boat were. Seriously? We sat on the boat for over a WEEK, were told they would call us when they were on their way over, and then an hour after we leave the boat they finally come by and want to know why we didn't leave the keys on our unattended boat?
So they apologized and said they'd be there first thing Monday morning. Monday, no show. I called them, they said Tuesday. Tuesday, no show. By now it was pointless. So we spent 15 days there at the height of their busy season when they were trying to keep boats moving through and got nothing at all. And the poor harbormaster had to make an exception and let us stay longer than she was supposed to because we were promised service. She really could have used the space and we didn't want to be there.
So, great marina, nice restaurant, very nice staff on the docks and in the ship store, and a service department that never does what they say they will do sums it up. Why make promises over and over again and not deliver? Who benefits from that?