30earles

Marco Island, FL
Own a 42' Catalina Sailboat ( Makana )
🎉 Reputation: 60
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One of the worst marinas that I have ever stayed. If they don't want sailboat transients then don't take the reservation. We were treated like unwanted visitors. No dock support. No call from the Dockmaster regarding slip assignment. Had to call to confirm dock assignment and hours of operation. No help from the resort desk. Were given keys but no info on facilities, no info on how to navigate the many rooms to best get in and out of the facility. We were obviously just wasting the valuable time of the resort desk. We had to wander around until we found the right door to get in and out. The resort wouldn't take our dinner reservation even though there were at least 15 tables available. We arrived and departed without any interaction from any of the staff. Couldn't wait to leave. I have been to over a hundred marinas during my sailing experience. This was the worst.

Marina Response:
We are sorry to hear of your experience. Please call the dock office at 860-395-3080 so we can determine what happened and how to make this right. If this review is from the boat "Summer", we messaged you in Dockwa the day before your arrival with the slip assignment, advised you to check in at the hotel since you would be arriving after hours, left a transient welcome package there for you, and asked if you wanted us to make you restaurant reservations. We provided directions to the slip and put fenders out for easy identifying. We're sorry if you didn't see the message. We would still like to make this right, so please call the marina office at 860-395-3080 to discuss.
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Very nice marina. Comfortable restaurant and bar. Small beach. Many families. Kids were having a fun time. Great entertainment during the afternoon. Soft yet live performance. Nice, comfortable deck furniture. Staff was great. Answered all of our questions. This is a hidden gem.

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Great service. Many dock staff to assist in your arrival. Professional communication on entry to the marina. Great facilities, restaurant, pool, showers, rest rooms. Excellent repair service. Highly recommend the marina.

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