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the new champlins was great. we enjoyed the marina the way we once did 20 years ago.

Marina Response:
Thank you for the review and we are so glad to see how much you enjoyed all the renovations and efforts we've made! We can't wait to welcome you back again.
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we had mechanical failure in our bow thruster that delayed our departure preventing us from reaching Montauk Marina. the dock master insisted on charging us full price when we called to cancle. We all know boating is expensive and unpredicable, and most marinas understand this, but not some.

Marina Response:
We are sorry that your bow thruster failed, but we have a very clear cancellation policy. You tried to cancel the reservation the day of arrival. We were fully booked that weekend and I had to turn other boats away in order to reserve your slip. As you said boating is expensive but so is operating a seasonal business. We have limited time to earn a living and limited space for boats, even more limited for boats over 50 feet. We also assume the boat was still able to travel without a bow thruster. Again we are sorry for your misfortune and we hope you can understand our point of view. Thank you
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