janiebud

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Sandwich MarinaAug 05, 2017

Lovely Marina and town. Excellent facilities and great restaurants and things to do nearby. The one big issue was that we didn't sleep the entire nights as fishing boats were being launched and departing from 1 am and returning around 6 am. ALL NIGHT LONG!!!

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Sadly, we had a very poor experience at this marina, and I am still awaiting a call from the manager to discuss this further. What boaters are looking for when paying $200 a night at a marina is a safe place to dock and a good nights sleep! We had neither. Firstly, when we arrived, despite having called ahead to announce our arrival, we were not met initially, and were not told which dock we were supposed to go to so we had to hover until we were met by a dockhand. This is problematic as there is significant current and no space to maneuver. In the end we did end up safely on the dock but the experience was lass than satisfactory. Secondly, and more seriously, we were docked at the end of a dock where a large motor vessel was tied up, and they ran their generator ALL NIGHT LONG!!! We had to breathe in diesel fumes the entire night. Thirdly, as someone else reported in their review from early JULY, the gate would not lock as it was broken. Fourthly, we almost had someone hit us as they were departing as the river is extremely tight given our beam (15 feet). Nathan, who was very responsive to our concerns, ran onto our boat to push off the boat that was about to hit us. He also, as a goodwill gesture, gave us a $40 refund on our stay. But the manager has still not called me to discuss this. Very poor customer relations and recovery.

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Service was fabulous. Very nice dock. The amenities, including the availability of the use of a vehicle was fantastic. Nice, new, and very clean facilities. Would highly recommend!

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